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Our Privacy Policy
Frequently Asked Questions
Everything you need to know to make every trip a lifetime memory.
How Does My Booking Process ?
Choose the package then click to "BOOK NOW" for the reservation
Once registered, Support Team will contact you within 2 hours to re-confirm
We will send you a pre-payment link through email where you can make the deposit/ fullpayment for the trip
The rest of the payment could be collected at the Head Office on 23 Dao Duy Tu Street , Hoan Kiem Dist, Hanoi
How About The Payment Method?
Deposit Should be Paid Online,
The Rest can be paid by cash or by card (Visa, mastercard) (extra 3% for the bank fee) on arrival
The Rest can be paid by cash or by card (Visa, mastercard) (extra 3% for the bank fee) on arrival
How About Children Policy ?
It is flexible with different services (not used for Visa Services, flight and train tickets):
Almost free for the children under 5 years old, shared seat & sleeper bed with parents, incurred costs: paid by parents at the destinations
75% for the children from 5 to under 9 years old
100% for children from 9 years old and above
What Is The Difference Among Superior, Deluxe and Luxury ?
Superior: 2 star hotel, cruise
Deluxe: 3 star hotel, cruise
Luxury: 3 or 4 star hotel, 4 star cruise
Learn More About Cancellation Policy
It depends on the different services (not used for Visa Services, flight and train tickets, Private Tours):
Free cancellation within 10 days and above
75% would be charged within 7 to under 10 days
100% would be charged under 7 days for any cancellation
What Is The Cancellation Policy Cause Of Bad Weather?
You will get full refund if the weather is bad (storm, flood, etc), you can not enjoy the trip (not used for Visa Services, flight and train tickets, Private Tours)
Has The Package Included Travel Insurance?
No, It has not We highly recommended that passengers have their own insurance to fight against any illness, injury, loss/damage to personal belongings and not be able to travel as their plan
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